Useful Information

Contacting Us


If there are any questions regarding this privacy policy you may contact us using the information below.

MD: McKenzie Developments
4 Gosfeild Road

Herne Bay
Kent
CT6 6AB

info@md-online.co.uk

 

Dispatch Times.
We aim to dispatch orders the next working day when received by 1pm (GMT) Monday - Friday.

Orders received after this time will be shipped the following working day. Sometimes we are unable to make this target due to operational constraints. If a significant delay is expected a message will normally be shown on the product information page and you will be informed via the email provided at checkout.

3D Printed Parts.
Although a small stock of parts is held ready for dispatch next day, demand can sometimes delay shipping on some parts. In these cases we aim to ship in 2-3 days.

Missing Items
If there are items missing from your order, we ask that you contact us within 30 days of receiving your package. We'll do all we can to get the missing items to you as quickly as possible. If your Royal Mail parcel hasn't arrived after 30 working days then please let us know!

Please note that you are placing an order with a UK company which is being fulfilled from the UK. If your order is being shipped to a country outside of the EU you may be liable to pay tax and/or import duty when the shipment passes through customs in the country of delivery. Often, shipments we send out are below the taxable threshold and there will be nothing to pay. However, please note that this tax-free threshold, and the rate that will be paid on high-value shipments, varies from country to country. Please check with your local authorities for more information.